Microsoft · 2026
Ticketing IT
IT support inside Microsoft 365
Ticketing IT is IT support, simplified: a portal where users file a request in 30 seconds, a complete dashboard on the admin side, and deployment in half a day. 100% inside Microsoft 365.
Ticketing ITThe idea
IT support, with no new tool and no subscription.
01 Why
In many companies, IT requests fly in every direction: an email here, a Teams message there, a phone call, someone stopping by the office. The result: lost requests, no history, zero visibility on what's stuck. Ticketing IT restores order, without forcing a new tool to learn.
“ Your IT support, finally under control. ”
02 The approach
a.Simple for the user
A three-field portal, a request filed in 30 seconds, with status tracking and history. No training needed.
b.Complete for the admin
A dashboard with KPIs, real-time SLAs, role management, categories and teams, all administered from the app.
c.Automated
Email and Teams notifications at every step, a daily summary. Nothing slips through the cracks.
d.100% Microsoft 365
Built on SharePoint, Power Apps, Power Automate, Power BI and Teams. The data stays with the client, in France.
Ticketing IT is a finished product, deployable in half a day, and sold under the PowerFlows brand. A real alternative to market solutions that often cost a fortune in subscriptions: a one-time purchase, and the solution is yours.
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